CANCELLATIONS, RETURNS & REFUNDS

We have tried to make sure our returns process as customer friendly as possible. Please read the information below and contact us via our contact us page for more information. We aim to respond within 48 hours.

Please ensure any returns are packaged safely, securely, and sent with a tracking number - please take note of this tracking number for future reference.

1. Cancellations

1.1 Orders can be cancelled any time before dispatch following confirmation that we have received your request to cancel. A 3% cancellation fee will apply to any cancelled orders.
1.2 If you wish to request a cancellation before dispatch please contact us via our contact page or email info@istaricollectibles.co.uk
1.3 You may cancel your order immediately if we have informed you about an error in the price or description of the product, or if shipping will be significantly delayed and you do not wish to continue.
1.4 All orders that have been dispatched are unavailable for cancellation and will need to go through our returns process.

2. Returns

2.1 To be eligible for a return, your item must be in the same condition that you received it, unopened, unmarked and in its original packaging. We will require evidence of this before accepting the return.
2.2 From time to time, you may receive a bonus gift with a product or order. If you return a product that included a bonus gift, you will also need to return the bonus gift when you return the product.
2.3 To start a return, you can contact our support team via our contact us page or email info@istaricollectibles.co.uk.
2.4 Please note that you will be responsible for the return postage cost, sent tracked. Returns will need to be sent to the following address: Unit D1, Block 11, Cranborne Road Industrial Estate, Potters Bar, Hertfordshire, EN6 3JN.

3. Damaged and lost items

3.1 In the unfortunate event you feel an item has arrived damaged to you, please contact our support team via the contact page with information and photo evidence of the damage.
3.2 We will establish when and how the damage occurred and rectify accordingly.
3.2 We use a third party postage service; Royal Mail to send all our parcels. In the event that Royal Mail loses the parcel we follow their procedure to solve any issues. Currently, they advise waiting 10 days before lodging a claim or investigation. We will communicate with you throughout this period and provide updates.

4. Refunds

4.1 Refunds will be processed once the returned items have been received and inspected.
4.2 We will only process refunds to the original payment method, this is for security purposes, if you no longer have access to the original payment method, then we will refund you in store credit.
4.3 Please allow for 2 weeks for the return payment to be processed after we have received your returned item.

4. Sealed Vintage

4.1 Due to the unique nature of vintage items all sales, queries and returns of vintage products or items with an official release date prior to 2015 will be handled on a case by case basis.

Please refer to our terms of service for more detail.